Transforming Vehicle Maintenance Through Cloud Innovation 

Digitalisation is redefining the automotive landscape in every way. Today’s vehicles are connected, made up of intelligent systems that continuously communicate with the cloud, enabling smarter diagnostics, predictive maintenance, and seamless service operations. Behind this evolution lies a solid foundation of Cloud & Infrastructure engineering, ensuring reliability, scalability, and speed. 

At ALTEN Sweden, our teams’ experts play a central role in this transformation. One notable example is the modernisation of the workshop system of a world-leading provider of transport solutions. A cloud-based platform was developed to modernise how our client’s workshops worldwide diagnose, configure, and maintain vehicles. 

Part of a Larger Ecosystem 

This cloud-based platform is a cornerstone of the provider’s digital ecosystem, serving thousands of connected workshops and vehicles across the globe. It replaces traditional, locally installed diagnostic tools with a secure, scalable, and centrally managed system. 

Our team has been responsible for ensuring the platform’s system stability, performance, and lifecycle support. The team’s focus areas include: 

• Vehicle maintenance – ensuring regular, periodic, and special maintenance activities are performed smoothly and efficiently. 

• SMC (Switch Module Configuration tool) – enabling configuration and control of vehicle dashboards. 

• Vehicle Communication Unit management – ensuring secure connectivity and real-time communication through the cloud. 

Together, these elements empower technicians to work faster and more effectively — connecting directly to the provider’s cloud environment to perform diagnostics, software updates, and configuration tasks, without local dependencies. 

From Desktop to Cloud – Overcoming Legacy Challenges 

Before the cloud-based platform was launched, our client’s diagnostic operations relied on a legacy desktop application that had served workshops for years. While functional, the system presented significant challenges: 

• Updates had to be distributed manually to each workshop. 

• Performance varied depending on local hardware and setup. 

• Collaboration between workshops was limited. 

• Maintenance and version control required considerable effort. 

As the provider’s connected vehicle ecosystem expanded, it became clear that a cloud-native architecture was essential. One that could scale globally, support continuous delivery, and simplify maintenance. 

Engineering the Transition – Cloud & Infrastructure at the Core 

Migrating from the desktop application to the cloud-based system required more than just technical upgrades; it also called for a full architectural transformation. The goal was to create a cloud platform that combined operational reliability with flexibility to ensure future growth. 

ALTEN teams contributed across all key areas of the transition: 

• Designing and implementing AWS-based cloud architecture for elasticity and resilience. 

• Developing CI/CD pipelines to automate deployments and accelerate feature delivery. 

• Establishing observability and monitoring frameworks to ensure proactive incident response. 

• Implementing secure access and environment controls to maintain compliance and data integrity. 

This collaboration between infrastructure specialists, developers, and product teams ensured that the new system could support both operational and strategic ambitions, delivering performance without compromise. 

Results – Building the Foundation for Scalable Mobility 

The shift to the cloud-based platform brought measurable results that redefined efficiency in the provider’s workshop operations: 

• Global accessibility – technicians can now access the system from any authorised workshop worldwide. 

• Reduced downtime – updates and fixes are deployed centrally, minimising disruption. 

• Scalability and flexibility – new services can be added seamlessly as business needs evolve. 

• Enhanced collaboration – teams share a unified cloud environment with consistent performance. 

Thanks to the robust Cloud & Infrastructure foundation, the platform now serves as a model for how connected vehicle ecosystems can evolve. 

Looking Ahead – Smarter, Connected Systems 

The journey from a desktop-based tool to a cloud-driven platform demonstrates how transformative Cloud & Infrastructure can be when applied strategically. As the platform continues to grow, new capabilities such as predictive diagnostics, remote configuration, and automated maintenance will become reality. 

ALTEN remains deeply involved in supporting this evolution, by driving continuous improvement, integrating new technologies, and ensuring that the foundation of cloud infrastructure keeps pace with the demands of tomorrow’s connected mobility.